Searching for “Worldpay contact” and review in 2023? See in this article the best answers to your questions!
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What is Worldpay?
Small businesses in the grocery, personal services, professional services, retail, restaurant, and food services sectors can get merchant accounts with Worldpay, a supplier of merchant services.
One of the biggest payment processors in the US is Worldpay, which is owned by FIS.
To take credit and debit card payments from customers, a merchant account, a certain kind of bank account, is necessary.
Prior to being transferred to your business bank account, it stores the money from cleared card transactions.
Worldpay pricing and features
Worldpay doesn’t offer upfront pricing; you must receive a quote by contacting the company by phone, email, or through an online quote generator.
Although this practice may not be unusual for significant payment processors, the absence of transparent pricing can make it challenging to evaluate Worldpay’s pricing in comparison to competing services.
In a similar vein, Worldpay is ambiguous about whether certain optional services, such as its security solution OmniShield Assure and its analytics iQ platform, are part of a conventional credit card processing solution or whether they come at an additional cost.
| Payment processing cost | Depending on the volume of transactions, each customer receives a bespoke quote. |
| Best for | businesses in the retail, restaurant, personal services, professional services, grocery, and food services sectors. |
| Monthly fee | Undisclosed/quote only. |
| Hardware cost | Custom quoted for each customer. |
| Contract length | Initial contract term is three years, followed by annual renewals. Early contract termination may be subject to fees. |
| Customer support | Worldpay offers support via the Contact Center phone line in addition to its primary modes of communication, which are phone and email. Along with a blog with educational articles, research, and reports, Worldpay also has a developer portal with documentation for partners and merchants. |
How does the processing of credit cards by Worldpay work?
Small businesses can take a range of payments through Worldpay’s credit card processing services, including:
- Credit cards.
- Debit cards.
- Digital and mobile wallets, such as Apple Pay or Google Pay.
- Electronic checks (i.e., ACH transfers).
- Gift cards.
Using standalone terminals, mobile terminals, smart terminals, point-of-sale systems, e-commerce software, and payment gateways, you can process payments with Worldpay.
A variety of third-party hardware that Worldpay claims is compatible with its systems is available.
Another method for retailers to accept card-present, card-not-present, real-time, and recurring transactions — whether in-store or online — is Worldpay’s OmniFlex solution.
There are numerous Worldpay merchant services and products available in addition to credit card processing.
Assured by OmniShield
The security platform provided by Worldpay, OmniShield Assure, aids in defending your company against data breaches and fraudulent transactions.
Customers’ credit card information is protected point-to-point by the platform, which also features tools to help with PCI compliance.
It has a feature called Breach Assist that lowers your financial liability by paying up to $100,000 in compensation for expenditures related to a data breach.
iQ Worldpay
Worldpay iQ is an analytics and reporting solution that monitors payment processing data and provides you with information about the operation of your company.
You can look at reports on sales data and the history of payments, including statements and data from reconciliation.
On iOS and Android devices, the iQ Now app also allows you to handle transaction disputes.
Program for StoreCard gift cards
The gift card implementation program offered by Worldpay is called StoreCard. You may create a gift card, rewards, and loyalty program using StoreCard.
Custom or pre-made cards with varying or fixed values are available from Worldpay. The ability to create digital campaigns, automatic rewards, and virtual gift cards is also available.
The program offers analytics and online reporting and may be integrated with your POS system.
Plug-ins and integrations
POS systems, payment gateways, e-commerce platforms, and business resource planning programs are all integrated by Worldpay.
Here are some of the available suppliers, despite the fact that the Worldpay website does not provide a comprehensive list of integrations and technology partners:
- SwipeSimple.
- BigCommerce.
- Authorize.net.
- Adobe Commerce (formerly Magento).
- PayPal.
- Oracle.
- Ingenico.
- NCR.
Worldpay pros
- International. has a global reach and serves more than 100 nations.
- Compatibility. connects to popular commercial software programs like BigCommerce and Authorize.net.
- Customizable. allows you to alter how your online payment pages appear and feel.
- Support. offers client service around-the-clock.
Cons of Worldpay
Absence of upfront costs requires speaking with a salesperson to determine the price of payment processing.
No disclosure of product information. involves speaking with a salesperson to learn enough about the product.
See also: The Top 9 Payroll Services For Small Businesses in 2023
Alternatives for Worldpay
You should take into account elements like pricing, industry, how you want to be paid, and how you conduct business (online, in person, etc.) when selecting the ideal payment processor for your company.
Think about these alternatives if you’re not sure if Worldpay is the best option for you.
Helcim
Processing charges for Helcim payments:
- If fewer than $25,000 in card transactions occur each month, interchange plus 0.3% and 8 cents per in-person transaction apply.
- If fewer than $25,000 in card transactions occur each month, interchange plus 0.5% and 25 cents each online transaction.
- If there are fewer than $25,000 in monthly card transactions, the exchange rate + 0.5% and 25 cents each manually typed transaction.
- ACH payments cost 0.5% plus 25 cents.
Why we like it: Helcim offers both in-person and online payment methods and is a more open provider of merchant accounts.
Helcim is more transparent about its payment processing rates than Worldpay even though it employs interchange-plus pricing, which is subject to fluctuate depending on a number of variables.
It is also simpler to estimate hardware prices. Helcim provides unlimited invoicing, a self-service customer portal, and the possibility to launch an online store in addition to payment processing.
Square Payment
Fees for processing Square Payment:
- For in-person transactions, 2.6% plus 10 cents will be added.
- For online purchases, 2.9% plus 30 cents will apply.
- Transactions that are manually typed incur a 3.5% fee + 15 cents.
- For invoices, add 30 cents on top of 3.3%.
Why we like it: Square provides flat-rate processing payment services devoid of a recurring monthly fee.
For companies who handle more than $250,000 in annual processing, custom pricing is available.
In addition, you may set up a free online store and the point-of-sale software is free, unlike Worldpay.
Additional features include dispute resolution, fraud prevention, and an offline mode of operation.
Worldpay reviews
A positive experience
I had a good phone call today with Dawn Brown of World Pay. Never had a problem reaching them or being satisfied with their service. Currently a very long time with them.
Experienced on: April 26, 2023 – Katherine Potten
A nice surprise
Sunny Khaira caught me at a hectic moment, but she was quick and helpful in making sure Worldpay was providing the service I required. The fact that some fees could be waived came as a welcome surprise.
Experienced on: April 25, 2023 – Penny – North House Gallery
Very polite and helpful client
Very nice and helpful customer service. Some of our transaction rates have decreased thanks to Worldpay, which is greatly appreciated in these trying times.
Experienced on: April 26, 2023 – Sue Colver
Conclusion
Are you looking for a reliable payment processor for your business? Look no further than Worldpay!
Worldpay is a leading global payment processing company that offers secure and efficient payment solutions for businesses of all sizes.
If you need to get in touch with Worldpay for any reason, whether it’s to inquire about their services or to report an issue with your account, there are several ways to contact them.
The easiest way is to visit their website and use their online contact form. Simply fill out the form with your name, email address, and a brief message describing your inquiry, and a Worldpay representative will get back to you as soon as possible.
World Pay contact
Alternatively, you can reach out to Worldpay customer service team by phone. Their toll-free number is 1-800-859-5965 (World Pay contact), and they are available 24 hours a day, 7 days a week to assist you with any questions or concerns you may have.
If you prefer to communicate via email, you can send a message to Worldpay’s customer support team at support@worldpay.com. Be sure to include your name, contact information, and a detailed message outlining your inquiry.
Finally, if you’re active on social media, you can connect with Worldpay on Facebook and Twitter. They regularly post updates about their services and respond to customer inquiries and comments on these platforms.
In conclusion, if you’re in need of a reliable payment processor for your business, Worldpay is an excellent choice.
And if you ever need to get in touch with them, you have several convenient options at your disposal, including their online contact form, phone number, email address, and social media accounts.