Call center software

The Ultimate Guide to Choosing the Best Call Center Software for Your Business

Welcome to our blog on the “Best Call Center Software” that can take your customer service game to the next level. In today’s fast-paced business world, customer satisfaction is paramount, and call centers play a crucial role in ensuring that customers are heard and their issues are resolved promptly.

With the right call center software, your customer service team can manage customer queries and concerns efficiently, resulting in increased productivity and improved customer satisfaction.

In this blog, we have researched and compiled a list of the top 10 call center software options that are currently available, so let’s dive in and find the perfect fit for your business!

Effortlessly Enhance Your Customer Support with Call Center Software Solutions

In today’s fast-paced business world, a well-functioning call center is crucial for providing exceptional customer service. To optimize your call center’s efficiency and effectiveness, investing in the right call center software is essential.

With features like omnichannel communications support, call routing, interactive voice response (IVR), and analytics, call center software can help you streamline your processes and gain valuable insights into your operations.

By tracking metrics such as average call length, positive or negative customer interactions, and agent performance, you can identify areas of improvement and take action to enhance your customer service experience.

But with so many call center software options available, how do you know which one is right for your business?

To help you make an informed decision, we’ve researched and compiled a list of the top call center software solutions available today.

Our selection criteria included essential features, reliability, uptime, pricing, and user reviews, ensuring that each system offers the best value and performance for your investment.

So whether you’re a small business looking for a cost-effective option or a larger enterprise in need of advanced features and scalability, our list has you covered.

Explore our top picks and take the first step towards optimizing your call center operations and exceeding your customers’ expectations.

Are you a small business in need of a reliable and efficient call center software solution?

The Ultimate Guide to Choosing the Best Call Center Software for Your Business
The Ultimate Guide to Choosing the Best Call Center Software for Your Business / Image: Google / Istockphotos

With so many options available, it can be challenging to determine which one is the best fit for your specific needs. That’s where we come in.

Our team of experts has conducted extensive research and analysis to bring you the top 10 call center software options for small businesses.

We evaluated each provider using a detailed methodology that included factors such as transparent pricing, the depth and quality of features, and customer ratings.

We understand that choosing the right call center software is crucial for optimizing your customer service and streamlining your operations.

That’s why our ratings are determined solely by our editorial team, ensuring that you receive unbiased and accurate recommendations.

So whether you’re looking for a user-friendly option with essential features or a more advanced solution with in-depth analytics and customization options, we’ve got you covered.

The Best Call Center Platforms of 2023

Take a closer look at our top picks and find the call center software that best fits your business needs:

  • Zendesk Talk: Top-notch general
  • The best contact center for expanding enterprises is RingCentral
  • Best for established firms is Freshdesk
  • LiveAgent is the best for text-based support.
  • Best for conventional call centers is Aircall
  • The best call center customization tool is Twilio Flex.
  • Best channels for outgoing calls
  • Best for automatic call routing is Five9.
  • Dialpad: Ideal for just telephone customer service and sales
  • Convoso: The ideal platform for telemarketing firms

Zendesk Talk

In today’s fast-paced business landscape, providing exceptional customer service is critical to success. And when a customer needs support, having a reliable and efficient call center software can make all the difference.

Zendesk Talk is a cloud-based call center software that offers a comprehensive solution for customer communication.

With its multi-channel support, including email, chat, and social messaging, Zendesk Talk makes it easy to keep track of your customer interactions on one platform.

One of the standout features of Zendesk Talk is its interactive voice response (IVR) capabilities, which allow you to customize the customer calling experience. This means customers can be directed to the right agent or even request a callback instead of waiting on hold.

But is Zendesk Talk the right call center software for your business? Our in-depth review covers everything you need to know, from features and pricing to customer ratings and more.

We’ve done the research so that you can make an informed decision and provide your customers with the best possible support experience.

So whether you’re a small business looking for a scalable and easy-to-use solution or a larger enterprise in need of advanced features and customization options, Zendesk Talk has got you covered. Discover how this popular call center software can help elevate your customer support to the next level. Click here!

RingCentral Contact Center

As your business grows, providing top-notch customer service becomes increasingly important. That’s where RingCentral Contact Center comes in – offering a variety of features to help run a call center efficiently.

Whether you’re a software provider, retailer, or service company, RingCentral’s inbound and outbound calling, omnichannel support, and ticket management make it an ideal solution for any growing business.

With four plan options – Essentials, Standard, Premium, and Ultimate – RingCentral Contact Center has something for everyone. The Essentials plan includes skills-based routing, real-time reporting, and integrations, while the higher tiers offer advanced voice recording, workforce management, and performance management to improve customer experience.

However, it’s important to note that pricing isn’t published on RingCentral’s website, so you’ll need to contact sales for a quote.

We received a pricing quote of $150 to $170 per seat for a business with one to 19 employees, but keep in mind that not all features are included, even in the Ultimate plan. Add-ons such as analytics, predictive dialers, and some integrations may require additional costs.

Overall, RingCentral Contact Center provides a comprehensive solution for small businesses looking to streamline their call center operations.

Whether you need basic features or more advanced capabilities, RingCentral has a plan to fit your needs. So why wait? Contact sales today to learn more and start providing exceptional customer service to your growing business.

Freshdesk Contact Center

Looking for a cost-effective call center software with robust features for your small business? Look no further than Freshdesk’s Contact Center (formerly Freshcaller).

With a focus on smaller businesses, Freshdesk offers comprehensive omnichannel plans starting from $29 per user, per month when paid annually.

Even in its lowest tier, the Freshdesk Omnichannel plan includes features such as call recording, voicemail with transcription, ticket management, call reports, multilingual support, automations for call routing, and AI-assisted customer solutions.

You also get 2,000 inbound call minutes per month, along with email, social media, and messaging contact options.

However, it’s worth noting that Freshdesk does have some limitations, such as monthly limits on incoming call minutes and bot sessions.

Bot sessions refer to whenever customers use the AI-assisted bot named Freddy, such as for an email response or a voicebot (IVR).

So, if you’re looking for a budget-friendly option for your small business with essential features, Freshdesk’s Contact Center could be the right choice.


Are you a solopreneur on a tight budget looking for a call center software that won’t break the bank? Look no further than LiveAgent, which offers a free forever plan that includes most omnichannel support options, including voice, email, live chat, contact forms and a customer portal.

While the free plan is limited, LiveAgent’s paid plans range from $9 to $49 per agent per month, with unlimited email addresses and ticketing available.

Note that social media channel support costs an additional $39 per account per month unless you opt for the top-tier plan. While LiveAgent does offer a call center platform, it does not provide VoIP service.

If you require call queuing, routing, transfers, and recordings, you will need to opt for the highest-priced plan and then select a partner VoIP service that best suits your needs.

Whether you’re a small business owner or a large enterprise, LiveAgent’s flexible plans and comprehensive features make it a great choice for anyone looking to improve their customer service experience.

So why wait? Try LiveAgent today and start taking your call center to the next level!

Twilio Flex

Twilio Flex is a call center platform that can be tailored to meet the needs of any business, whether it’s a small startup or a large corporation.

With Twilio Flex, you get a lot of customization options and features, such as APIs, integrations, and programming routing rules. This enables you to build the perfect solution for your call center needs.

One of the benefits of Twilio Flex is that it offers flexible pricing options. You can choose to pay $150 per user, per month, for unlimited call volume, or pay $1 per hour, per active user, which is a great choice for businesses that need to add additional support agents during peak periods.

Additionally, you can customize your data reports, which is ideal for businesses that want to monitor their call center performance closely.

While Twilio Flex is not a full-fledged help desk platform, it’s a great choice if you’re looking for a customizable voice and text call center.

The platform provides agents with all the necessary information about clients, and they can quickly make outbound calls.

The platform doesn’t have a traditional ticket managing system that includes email or contact form submissions, but you can create one with integrations.

Overall, Twilio Flex is a powerful and flexible call center platform that can be customized to meet the unique needs of your business.

With its numerous features and flexible pricing options, Twilio Flex is definitely worth considering for any company looking to enhance its customer support.


Looking for an all-in-one call center solution? Aircall might be just what you need. This cloud-based platform offers advanced routing, queuing, and power dialing features, making it a great choice for traditional call-based customer support centers.

Plus, it works on both desktop and mobile devices, so your team can stay connected and productive no matter where they are.

Pricing for Aircall starts at $30 per user per month, but keep in mind that you’ll need at least three users to get started.

If you want access to more advanced features like queue callback, monitoring, and whispering, you’ll need to opt for the higher-tier plan. Additional phone numbers can be added for just $6 each per month.

While Aircall may not be the most comprehensive omnichannel solution out there, it does offer plenty of integrations to help you create a custom solution that works for your business.

And if you need Salesforce integration, it’s available on the higher-priced plans.

Overall, if you’re looking for a powerful call management system that can help you streamline your support operations, Aircall is definitely worth considering.

Just keep in mind that if you need support for social media or live chat channels, you’ll need to look elsewhere.


Are you in need of a call center platform that focuses on outbound sales calls? Look no further than Channels (formerly known as CrazyCall)!

This platform offers a unique feature that allows you to make outbound calls using local phone numbers from over 60 countries, which can instill trust in potential customers.

While Channels can be used for customer support, its feature set is best suited for teams making outbound sales calls.

With a web call widget, call history and storage, IVR, and text message support, Channels can help streamline your team’s communication process. Plus, it integrates with popular software like Shopify, HubSpot, and Zendesk.

Channels offers a Plus plan for up to three users, and an Advanced plan for up to five users. To add more users, simply pay $8 per seat for the Plus plan, and $16 per seat for the Advanced plan.

To enjoy unlimited calls and outbound calling, opt for the Advanced plan at $62 per month.

One downside is that Channels doesn’t have a ticket system or support for omnichannel communication channels like social media or messenger apps.

However, you can integrate with Zendesk to enable your team to send messages via SMS and set up a ticket system.

In summary, if you’re looking for a call center platform for outbound sales calls with a unique local phone number feature, Channels is definitely worth considering.


Looking for a robust call center platform that offers a range of features to streamline your customer support process? Look no further than Five9. With four different plans available, there’s an option to fit every budget and need.

One of the standout features of Five9 is its intuitive dashboard, which acts as a slim CRM for your support team.

You can easily access calls, emails, and notes for each client, making it simple to stay organized and on top of customer interactions. And with 24/7 support available, you can rest assured that you’ll always have the help you need.

If you’re looking for omnichannel support, you’ll find it at the higher tiers of Five9’s plans. These plans offer support for email and chat, making it easy to connect with your customers across a variety of platforms.

And if you’re interested in analytics and workflow automation, you’ll find these features at the highest tiers of Five9’s plans.

One area where Five9 really shines is in its AI- and machine learning-powered tools. With standard IVR features and advanced machine learning capabilities, you can set up your support channels to handle customer questions with answers from a knowledge base.

And if the AI-assisted agent can’t find an answer, it will route the call to a live agent for further assistance.

While there’s no free trial available, you can request a demo from the Five9 sales team. And while pricing isn’t available publicly, you can contact sales to get a quote tailored to your specific needs.

So why wait? Give Five9 a try today and see how it can transform your customer support process.


Looking for a call center platform that specializes in inbound and outbound calls? Look no further than Dialpad.

With its user-friendly contact center app, Dialpad offers all the standard call center features you need, including call recording, monitoring, and transcriptions. Plus, with its in-queue callback feature, your customers won’t have to wait on hold.

Although Dialpad doesn’t offer a ticket system or omnichannel support, it integrates seamlessly with Salesforce and Zendesk, so you can create a more comprehensive call center solution.

And with a free trial available for the Pro plan, you can test all the features before you buy.

Dialpad offers two plans: Pro and Enterprise. The only differences between the two are the limits on agents, callers in queue, and options for recording and analytics.

Plus, the Enterprise plan includes support for deploying the system for your business. Keep in mind that there is a user/license minimum for each plan, with Pro requiring at least three licenses and Enterprise requiring at least 50.

While there are similar call center solutions on the market, such as RingCentral and LiveAgent, Dialpad stands out for its focus on inbound and outbound calls.

Considering Dialpad vs RingCentral? Give Dialpad a try and see the difference for yourself. Contact Dialpad for a quote today – pricing is not publicly available.


Are you looking for a call center platform that’s perfect for outbound calls? Convoso might be the right fit for you.

This platform boasts of a 97% accuracy rate in detecting answering machines or voicemails, which can save your agents valuable time.

Convoso also offers standard call center features such as call routing, recording, workflow automation, and real-time reporting. Additionally, it has a unique tool to track and reduce spam-likely and blocked calls.

Pricing for Convoso isn’t publicly listed, so it’s best to reach out to them directly for a quote that’s tailored to the number of agents you have. It’s possible that there’s a per-minute cost as well.

The platform also offers plenty of integrations with e-commerce, marketing, and help desk software. If you need more customized connections, you can use Convoso’s open API.

If you’re in need of a call center platform that can handle both inbound and outbound calls, you might want to check out other options such as Five9 or Dialpad.

However, if outbound calls are your main focus, Convoso‘s unique features might be worth considering.